Frequently Asked
Questions

A showcase of our most inspiring projects. Each one is a journey of innovation,
passion, and bold creativity.

General
Services
Privacy Policy
What services do you offer?

At Jetpackr, we specialize in creating custom websites for businesses and entrepreneurs. Our services include:

  • Custom WordPress Website Design: Tailored website design that reflects your brand and meets your business needs.
  • Responsive Design: Ensuring your site looks and functions beautifully on all devices—desktop, tablet, and mobile.
  • E-commerce Solutions: Building online stores, setting up product pages, and integrating secure payment gateways.
  • SEO Optimization: Enhancing your website’s visibility on search engines to attract more organic traffic.
  • Website Maintenance & Support: Ongoing support, updates, and troubleshooting to keep your site running smoothly.
  • Shopify Responsive Design: Professional Shopify design services to create attractive, user-friendly online stores.
  • Content Management Training: Training clients on managing their site content easily through WordPress.
  • Website Migration & Redesign: Helping you update an existing site or move to a new platform without losing data or SEO ranking.

Each project begins with a discovery phase to understand your needs, followed by our structured process of research, design, prototyping, and development.

How do I get started working with your agency?

Getting started with Jetpackr is simple! Here’s how the process works:

  1. Initial Consultation: Reach out to us through our contact form on jetpackr.com, email, or phone. We’ll set up an initial consultation to discuss your goals, budget, and project requirements.
  2. Proposal & Agreement: Based on our discussion, we’ll create a customized proposal outlining the scope, timeline, and cost. Once agreed upon, we’ll send over an agreement to kickstart the project.
  3. Onboarding & Strategy Session: After signing the agreement, we’ll guide you through our onboarding process, where we gather all necessary information. We’ll also hold a strategy session to align on project milestones and expectations.
  4. Project Launch: Our team then moves into our structured workflow, including research, design, prototyping, and development, keeping you updated along the way.
  5. Review & Launch: We’ll present the final version of your website for feedback and make any necessary revisions. Once approved, we’ll launch the site and provide any training or support you need.

Ready to start? Contact us, and we’ll be delighted to help bring your vision to life!

Do you provide revisions?
Yes, we do! At Jetpackr, client satisfaction is a top priority, so we include a set number of revisions in our process. This allows us to refine the design and functionality based on your feedback. We work closely with you to ensure the final website meets your expectations and aligns with your vision

If additional revisions are needed beyond the included rounds, we can arrange them at a competitive rate.

Can you work within my budget?
Absolutely! At Jetpackr, we offer flexible options to accommodate a range of budgets. During our initial consultation, we’ll work closely with you to understand your goals and find the best solution within your budget.

Additionally, we offer monthly packages that allow for ongoing support, updates, and site enhancements, making it easier to manage costs while keeping your website in top shape.

How do I get started working with your agency?
Simply reach out to us through our contact page or email, and we'll schedule a consultation to discuss your project needs and goals.
Can you work within my budget?
Yes, at Jetpackr, we believe in creating high-quality websites that align with our clients' goals and financial plans. We offer a range of packages and flexible solutions to accommodate various budgets. During our initial consultation, we’ll discuss your needs and provide a transparent quote, ensuring that we maximize the value within your budget.
Do you provide revisions?
Yes, we do! At Jetpackr, client satisfaction is a top priority, so we include a set number of revisions in our process. This allows us to refine the design and functionality based on your feedback. We work closely with you to ensure the final website meets your expectations and aligns with your vision. If additional revisions are needed beyond the included rounds, we can arrange them at a competitive rate.
Do you provide after sale service?
Yes, Jetpackr offers reliable after-sale support to ensure your website continues to run smoothly. Our services include maintenance, updates, and troubleshooting to keep your site secure and up-to-date. We also provide training and guidance to help you manage content. For ongoing support, we offer flexible maintenance packages tailored to your needs.
Privacy Policy

Last Updated: 02 October 2024

Jetpackr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your choices regarding your data when you use our website (https://jetpackr.com) and services.

1. Information We Collect

We collect various types of information to provide and improve our services for you. This may include:

  • Personal Information: When you contact us, request a quote, or engage our services, we may collect your name, email address, phone number, business name, and billing information.
  • Usage Data: We collect data on how our website is accessed and used, including your IP address, browser type, pages visited, and the date and time of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track website activity and store certain information to improve your user experience.
2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide, maintain, and improve our services.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To process payments and manage transactions.
  • To analyze and monitor usage to improve website performance and enhance user experience.
  • To comply with legal requirements and prevent fraudulent activity.
3. Sharing of Information

We value your privacy and do not sell or rent your personal information. We may share your data with trusted third-party service providers to support our services, such as payment processors, analytics providers, and web hosting companies, solely for the purpose of supporting our business operations.

We may also disclose information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have the right to:

  • Access and update your personal information.
  • Request deletion of your personal data, subject to certain legal obligations.
  • Opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any external websites you visit.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We recommend reviewing this policy periodically for any updates.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Jetpackr
Email: info@jetpackr.com
Phone: +27 795819522
Address: 305 Grand Olive